All sales are final. We do not accept returns, refunds, or cancellations once an order has been placed.
Damaged Orders
All shipments are insured. If your item arrives damaged, please email [email protected] within 48 hours of delivery with clear photos of:
– The damaged item
– The packaging (inside and out)
– The shipping label
This documentation is required to process an insurance claim. Claims must be submitted promptly; delays beyond 48 hours may void eligibility for replacement or reimbursement. The shop will file the claim with the carrier or insurer on your behalf. Replacements or refunds are issued only after the claim is approved by the carrier or insurer.
Unclaimed / Returned Packages
If a package is returned due to being unclaimed, refused, or an incorrect address provided by the customer, the shop is not responsible for reshipping or refunding the order. Customers are responsible for any additional shipping costs to resend unclaimed or returned packages.
Fraud & Disputes
We reserve the right to refuse service or cancel orders suspected of fraud, abuse, or other unlawful activity. Any disputes will be governed by the laws of Massachusetts, U.S.A.